Seiun Yamamasa Koyamaen

About Importer’s Obligation

Import duties, taxes, and other import-related charges are not included in the item price or shipping cost.

These charges are the buyer’s responsibility. Please check with your country’s customs office before purchasing.

❗ Orders cannot be canceled or refunded due to refusal to pay customs duties.

Return & Refund Policy

Returns are accepted within 7 days from the date of delivery, provided that the item is unopened, unused, and in its original packaging.

If the item is defective or damaged, we will issue a refund upon receiving valid proof (photo or video).

Refunds will be processed within 5 business days after approval, but it may take an additional 3–4 days for the funds to appear in your account due to your bank or card company’s processing time.

For full details, please see our FAQ page.

Shipping & Delivery

⚪︎Estimated delivery time: 2–3 weeks from the shipping date (may vary depending on location and weather conditions)

⚪︎If your order has not arrived within 2 weeks of shipment, please contact your local delivery carrier immediately.

⚪︎You can find your local delivery carrier information here.

Shipping Insurance

Shipping insurance must be purchased together with your product. Insurance purchased separately will not be valid.

For more details, please see our Shipping Insurance Information.