Refund policy

Refund Policy

All sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

Customers who wish to protect their order against loss, theft, damage, or delivery-related issues should purchase shipping insurance at checkout.

Non-Refundable Situations

No refund will be issued in the following cases:

• Refusal to pay customs duties, taxes, or import fees

• Failure to provide information requested by customs authorities or carriers

• Failure to respond to customs authorities or carriers

• Shipments returned, abandoned, confiscated, or destroyed due to failure to complete customs clearance

• Returned shipments due to recipient inaction

• Incorrect shipping information provided by the customer

• Refusal to accept delivery

• Packages marked as delivered by the carrier

• Loss, theft, or damage claims not covered by valid shipping insurance

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery and provide photo or video evidence.

After review, we may provide a refund, replacement, or store credit at our sole discretion.

Refund Processing

If a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on the payment provider and card issuer.

Additional Information

Import duties, taxes, customs fees, brokerage fees, storage fees, return shipping fees, and other charges imposed by customs authorities or carriers are non-refundable.

JB Store is not responsible for delays caused by customs clearance, postal services, carrier operations, weather conditions, government actions, or incorrect information provided by the customer.

Customers are responsible for complying with all import requirements, customs procedures, and carrier requests in their destination country.