Terms of service

Terms of Service

OVERVIEW

This website is operated by JB Store. Throughout the site, the terms “we”, “us” and “our” refer to JB Store. JB Store offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms. If you do not agree to all of these Terms, then you may not access the website or use any Services.

Any new features or tools added to the current store shall also be subject to these Terms.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting changes on this page. Your continued use of the website following any such changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and Services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our Services.

You must not transmit any viruses, malware, or destructive code.

Any violation of these Terms may result in the immediate termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

Your content (excluding payment information) may be transferred unencrypted across various networks and adapted to technical requirements.

Credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our prior written permission.

Section headings are provided for convenience only and shall not affect the interpretation of these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The information provided on this website is for general informational purposes only.

Although we strive to keep information accurate and up to date, we do not guarantee that all information is complete, accurate, or current.

Any reliance on information provided on this website is at your own risk.

Historical information appearing on this website is provided for reference only and may no longer be current.

We reserve the right to modify website content at any time without obligation to update previously published information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without prior notice.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice.

We shall not be liable for any modification, suspension, discontinuance, or price change.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online and may have limited quantities.

Returns or exchanges are governed solely by our Refund Policy.

Because our products are food items, all sales are considered final except where required by applicable law or where an incorrect or damaged product has been delivered.

We make every reasonable effort to display product images and colors accurately. However, we cannot guarantee that your device will display colors exactly as they appear.

Matcha is a natural agricultural product. Slight variations in color, aroma, flavor, texture, and appearance may occur between harvest seasons, cultivars, and production lots. These natural variations do not constitute defects or grounds for refunds or exchanges.

Packaging, labels, and product appearance may change without prior notice while maintaining the same product quality.

We reserve the right to limit product sales by customer, region, jurisdiction, or quantity.

Product descriptions, specifications, pricing, and availability may change without notice.

We do not warrant that any product will meet every customer’s personal preferences or expectations.

Independent Retailer Notice

JB Store is an independent retailer based in Japan.

Unless explicitly stated otherwise, we are not affiliated with, authorized by, sponsored by, or endorsed by any manufacturer or trademark owner whose products may be offered on this website.

All trademarks, brand names, logos, and product names remain the property of their respective owners.

Customs & Import Responsibility

Customers are solely responsible for ensuring that products may be legally imported into their destination country.

Customers are also responsible for obtaining any permits, licenses, tax identification numbers, or documents required by customs or local authorities.

We are not responsible for items refused, delayed, returned, abandoned, destroyed, or confiscated by customs authorities or local carriers due to import regulations or the customer’s failure to provide required information.

Import duties, VAT, GST, customs brokerage fees, taxes, and all other import-related charges are the sole responsibility of the customer and are non-refundable.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order at our sole discretion.

Restrictions may include orders placed using the same customer account, payment method, billing address, or shipping address.

If an order is modified or cancelled, we may attempt to notify you using the contact information provided during checkout.

You agree to provide complete, accurate, and current billing, shipping, and account information.

You agree to promptly update your account information whenever necessary.

For more information regarding cancellations, returns, and refunds, please refer to our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

Such tools are provided “as is” and “as available” without warranties or endorsements.

Your use of any third-party tools is entirely at your own risk.

We may introduce new features or Services in the future, and such additions will also be governed by these Terms.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, Services, or resources available through our website may include materials from third parties.

Third-party links on this website may direct you to websites that are not affiliated with JB Store.

We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party websites.

We assume no responsibility or liability for any third-party materials, websites, products, or Services.

Any concerns regarding third-party products or websites should be directed to the applicable third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit comments, suggestions, ideas, proposals, reviews, or other materials to us, whether requested or unsolicited, you agree that we may use, reproduce, modify, publish, distribute, translate, and display such submissions without restriction and without compensation.

We are under no obligation to:

  • maintain submissions in confidence;
  • pay compensation for submissions; or
  • respond to submissions.

We reserve the right, but have no obligation, to monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, defamatory, infringing, fraudulent, misleading, or otherwise objectionable.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other proprietary rights.

You are solely responsible for the content and accuracy of any submissions you provide.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy for details regarding the collection, use, and protection of your personal information.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if any information is inaccurate, at any time and without prior notice.

We undertake no obligation to update information except where required by applicable law.

SECTION 12 - PROHIBITED USES

You may not use this website or its content:

  • for any unlawful purpose;
  • to violate any applicable laws or regulations;
  • to infringe intellectual property rights;
  • to harass, abuse, threaten, or discriminate against others;
  • to submit false or misleading information;
  • to transmit viruses, malware, or harmful code;
  • to collect personal information without authorization;
  • to spam, phish, scrape, crawl, or engage in similar activities;
  • to interfere with the security or operation of the website or Services.

We reserve the right to terminate your access to the website or Services for any violation of these Terms.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that our Services will be uninterrupted, secure, timely, or error-free.

We do not warrant that any information provided through the Service is accurate, complete, or reliable.

Your use of this website and all products is entirely at your own risk.

All products and Services are provided on an “as is” and “as available” basis unless otherwise expressly stated.

To the fullest extent permitted by applicable law, JB Store disclaims all express or implied warranties, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

To the maximum extent permitted by law, JB Store, its owners, employees, affiliates, contractors, suppliers, licensors, and Service providers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

  • the use or inability to use our Services;
  • product use;
  • shipping delays;
  • customs inspections;
  • customs delays;
  • import restrictions;
  • government actions;
  • carrier delays;
  • postal delays;
  • transportation disruptions;
  • lost profits;
  • loss of business;
  • loss of data;
  • replacement costs; or
  • any other damages arising from use of our website or products.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

  • natural disasters;
  • earthquakes;
  • floods;
  • fires;
  • war;
  • terrorism;
  • pandemics;
  • government actions;
  • export or import restrictions;
  • customs inspections or delays;
  • transportation disruptions;
  • carrier service interruptions;
  • postal delays;
  • labor disputes; or
  • shortages of materials or transportation capacity.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless JB Store, its owners, employees, affiliates, contractors, suppliers, licensors, and Service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of:

  • your breach of these Terms;
  • your violation of applicable law;
  • your infringement of any third-party rights; or
  • your misuse of the website or Services.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable under applicable law, that provision shall nevertheless be enforced to the maximum extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

Such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 16 - TERMINATION

These Terms of Service remain effective unless and until terminated by either you or JB Store.

You may terminate these Terms at any time by discontinuing your use of our website and Services.

We reserve the right, without prior notice and at our sole discretion, to suspend or terminate your access to the website or Services if we believe that you have violated these Terms or any applicable law.

Termination shall not affect any obligations or liabilities incurred prior to the effective date of termination.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service, together with any policies or operating rules posted on this website, constitute the entire agreement between you and JB Store regarding your use of the website and Services.

They supersede all prior or contemporaneous communications, proposals, agreements, or understandings, whether oral or written.

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements under which we provide Services shall be governed by and construed in accordance with the laws of Japan.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Japan, unless otherwise required by applicable law.

SECTION 19 - CHANGES TO THESE TERMS

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service at any time by posting revisions on this page.

It is your responsibility to review these Terms periodically.

Your continued use of the website following the posting of any changes constitutes acceptance of those revised Terms.

SECTION 20 - CONTACT INFORMATION

Questions regarding these Terms of Service should be directed to:

JB Store

Email: info@jb-store-jp.com

If you have any questions regarding our products, orders, shipping, returns, or these Terms of Service, please feel free to contact us using the email address above.