Frequently Asked Questions

1. What is JB Store's return policy?

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

2. What are the conditions for a return?

To qualify for a return, the item must meet these conditions:

• It must be in the same condition as when you received it.

• It should be unworn or unused.

• It must include the original tags.

• It should be in its original packaging.

• You must provide a receipt or proof of purchase.

3. What items cannot be returned?

Certain items cannot be returned, such as:

• Perishable goods (like food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care products (like beauty items)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards. If you’re unsure about your specific item, feel free to contact us.

4. How do I start a return?

To initiate a return, contact us at info@jb-store-jp.com. If your return is approved, we’ll provide a return shipping label and instructions on how to send the item back. Please do not send items back without prior approval.

5. What if my item is damaged, defective, or incorrect?

Inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us right away at info@jb-store-jp.com so we can resolve the issue.

6. Can I exchange an item?

To exchange an item, the fastest method is to return the item you have and make a new purchase for the replacement once your return is accepted.

7. How long will it take for my order to arrive?

For information on shipping times, please visit our Shipping & Handling page.

8. How will I receive my refund?

Once your return is received and inspected, we’ll notify you if the refund is approved. Approved refunds will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

9. What if I haven’t received my refund?

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@jb-store-jp.com.

10. What is the EU 14-day cooling-off period?

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason, without explanation. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

11. How can I contact you with return-related questions?

For any questions about returns, feel free to reach us at info@jb-store-jp.com. We’re always happy to assist you!

※Please Note
Production delays may impact shipping times. While we make every effort to ship items promptly when they are in stock, sourcing products from the manufacturer can extend this timeframe. Although we aim to dispatch orders as quickly as possible, certain cases may require up to a month for delivery.