Tenraku Yano Seichajo Matcha

About Importer’s Obligation

Import duties, taxes, and other import-related charges are not included in the item price or shipping cost.(Excluding customers in the United States）

These charges are the buyer’s responsibility. Please check with your country’s customs office before purchasing.

❗ Orders cannot be canceled or refunded due to refusal to pay customs duties.

Return & Refund Policy

We do not accept returns, exchanges, or cancellations for any reason.

No refund will be issued in the following cases:

- Refusal to pay customs duties or taxes
- Failure to provide customs information
- Failure to respond to the carrier or customs authorities
- Returned shipments due to recipient inaction
- Packages marked as delivered

For protection against shipping issues, please purchase Worry-Free Delivery at checkout.

Shipping & Delivery

⚪︎Estimated delivery time: 2–3 weeks from the shipping date (may vary depending on location and weather conditions)

⚪︎If your order has not arrived within 2 weeks of shipment, please contact your local delivery carrier immediately.

⚪︎You can find your local delivery carrier information here.

Shipping Insurance

Shipping insurance must be purchased together with your product. Insurance purchased separately will not be valid.

For more details, please see our Shipping Insurance Information.

Expiration Date

We ship items with a shelf life of at least three months at the time of dispatch.

Storage

Store in a cool, dry place away from direct sunlight.

After opening, keep tightly sealed and consume as soon as possible.